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Shipping/Policy etc

Unless I am otherwise able to accomodate, ALL orders ship on the next Monday of the week.  So if you order on Sunday, it will ship the next day.  If you order late Monday, it will be a week before shipping takes place.  If i have time during the week, I will try to get whatever orders i have out the door but i cannot promise this.

DURING THE WINTER MONTHS WE RESERVE THE RIGHT TO HOLD BACK SHIPMENTS IF WE DECIDE ITS TOO COLD TO SHIP.  Typically anything under -15-18c is fine.

We currently ship exclusively with Canada Post. We have a volume contract with them and as such are able to offer you the lowest shipping costs you’ll see. Rates are calculated during the check out process and prior to payment. So if you're curious about shipping costs and options, add some things to your basket to initiate a checkout. Rates are calculated in real time based on your location. We currently do not offer free shipping (except on certain products) however for plants you are being charged the least possible based on the smallest box we use. 

In the winter months, we require you to have a Canada Post Flex address in order to qualify for our live arrival guarantee.  You may choose to have the plants delivered to your house however we cannot honor any DOA issues with this shipment method.  Plants delivered to residential addresses spend more time in the Canada post truck and are therefore at a higher risk of damage.  For more information on Canada Post Flex Delivery, see this link

https://www.canadapost.ca/web/en/pages/fd/default.page?ecid=murl|pdn|lh|297

If you chose regular post shipping method (available in the warm months only), please read the terms and conditions

Please note: Local pickup is available for anyone in Winnipeg or surrounding area

In order to help decide which shipping method is appropriate for you please visit

http://www.canadapost.ca/business/tools/ds/dspage.aspx

Type in R3Y 1N2 for the sender postal and your postal code for the recipient.

DO NOT choose expedited shipping for plants if the above calculator says it will take 4 days or more. PLEASE choose xpresspost! We cannot guarantee plants that take over 4 days...

We reserve the right to downgrade your shipping from xpresspost to expedited if we need to use a bigger box than normal. Our website calculates shipping based on a predermined box size however if the plants need a bigger box, we may need to downgrade the servce to expedited in order to ship for the same cost using a bigger box. We will only do this if the expedited service still falls within our acceptable delivery policy.

Please note: If you have "in stock" items and "back order" items in your basket at checkout, your order will be held until we can ship all of the order at one time. In many cases, if you order a back order product, we are bringing this is in just for you. Refunds will not be allowed after I have placed my order for your plants!

Shipping/refund policy

Loss of plants due to excessive cold/freeze, or lateness in arrival

1. Refund of the total amount (including shipping) in the form of store credit which can be used on a future order). We will try to ship one more time to you location in the winter and if the same thing happens again, we will offer store credit (no refund option) in spring.

Please have your order in by Sunday 12:00pm to be included in that week's shipment. Please note: Checkout will be closed from Sundays 4:00pm to Monday 7:30am. Any orders received on Monday or Tuesday we will try to get out that week depending on your location and shipping method etc.

Packing of plants

We do not use heat packs or ice packs in our shipping. Heat packs for plants for the most part are unnecessary and may cause the shipment to overheat. Plants (unlike fish) can withstand very low temperatures and actually ship better in very low temperatures. If circumstances cause a box of plants to completely freeze, its unlikely a heat pack would have helped much in that situation. Instead of keeping the box at -20c a heat pack would have kept it at -10c. Plants will freeze either way. Another reason we do not use heat packs is that in order to use one properly, a larger box with more oxygen is necessary. This would drive an xpresspost shipment to Toronto from $14 to over $30. Not worth it for the average plant order. Generally, if plants are transported within sufficient time, the period of time the box spends in the Canada post truck will not cause damage. This of course is not always the case and we do have occasional shipments that get frozen. Do not worry, we will work it out!

Here is how we pack our plants

1. Each species is labeled and placed into it's own sealed bag.
2. All bags are then placed into one larger bag and then into a small box for shipping.

By keeping the shipment as small and compact as possible, we are able to offer low shipping rates.
Hard goods can generally be added to plant shipments at no extra cost.

We are available for plant pick ups most nights. We are no longer open for browsing in store. I just don't have enough time to set aside for it. 

PLEASE NOTE; IT IS YOUR RESPONSIBILITY TO PICKUP THE PLANTS AT THE POST OFFICE ON TIME IF YOU ARE NOT AVAILABLE TO RECEIVE THEM. PLANTS LEFT OVER THE WEEKEND WILL NOT BE SUBJECT TO ANY KIND OF REFUND CONSIDERATION SHOULD THEY NOT ARRIVE IN SATISFACTORY CONDITION